Logos, Brand Names and Trade Marks remain the sole property of their respective owners, and are used for descriptive purposes ONLY, Computer Care, Compatible-Parts.com and HPCompatible.com are privately owned and are not affiliated in any way with them. Use of this website or placing an order with Computer Care constitutes an agreement to this policy.
A quick explanation of how shipping
charges are calculated.
After items have been added to the shopping cart. Proceed to CHECKOUT, there
you will find our Shipping Options page. Our system uses an API program that takes into account the number of
items ordered, the size and weight of the package, it then contacts the servers for UPS and or the Post
Office to obtain the shipping rates and available options i.e. Next Day, 2nd Day, Priority or International.
The information is then returned and displayed in a colum so you can determine how you would like the items
shipped to you and at what price.
Our server obtains the Real Time pricing infomation from the Shipping
companies servers based on your order and where it will be shipped to.
This cost saving service cuts down
on excessive shipping costs, and is the reason why we only give rough estimates of shipping costs over the
phone. We do not attempt to estimate shipping costs by email. The system will provide you with the real time
costs on the shipping options page, before you proceed to the payment page.
Now Shipping to
Alaska & Hawaii Via United States Postal Service
Proud to ship to our Beloved U.S. Armed Forces
Serving Our Country Bravely
Around The World Via UPS or The United States Postal Service
to APO & FPO Boxes
Free Shipping with Qualified Order of $700.oo or More!
For a Limited Time ONLY! We have changed our Free Shipping
offer to include only Continental U.S. (48 contiguous states) Orders over $700.oo placed through our website Ground shipping
At time of Check Out, The Free Shipping Option will be available to you
if you are Qualified. 48 contiguous U.S. states Shipping Address and Order is over
$600.oo and order is placed online not by phone)
All shipping rates quoted by our system are automatically obtained
real time from the Online System. Orders may have a $3.oo Handleing fee
added to cover costs of packing materials. In the event that carriers would implement another Fuel Surchage, that will also be added into the price of
International Shipment of Some Oversized Items.
Some oversized items i.e. ink tubes, or plotter mainentance kits may incur an Oversized package delivery surcharge. UPS charges these fees in addition to standard shipping charges and they may have to be added to International orders after the order is invoiced by a second charge to the purchase credit card.
Most orders will be shipped same day.
Order must be received and processed before 4PM Central Time
to be shipped same day. (no UPS pickup on Saturday or Sunday).
In all but a few cases, Items WILL be shipped at least the next business day.
Please note International and some U.S. Postal services shipments may be delayed 1-4 days for processing.
Please note UPS Overnight, Second Day Air and 3 Day Express services are not guaranteed by Computer Care. Computer Care will not be able to make refunds of shipping charges if the package is misdirected or delivered late.
Once again we have removed Venezuela from our service countries, we can not accept orders from or ship to this country as once again that country is the center of an increase in fraudulent credit card orders.
Orders placed with our system are NOT subject to cancellation!
Computer Care Does Not Do Cash / Credit Refund Returns
We do NOT accept returns for those items that you change your mind after receipt.
Model Specific compatibility of any part with any model is not the responsibility of Computer Care and will not be considered reason for return or refund.
Computer Care is not responsible for typographical errors or omissions on the Computer Care website.
view our terms and conditions of sale for complete
warranty, terms of sale
and return policy.
click here for Terms and
Conditions of Sale. (opens a new window)
Free Shipping With
Order Of $700.00 of More.
Applies to Ground Service, Continental U.S., order must be placed online through this website only. Telephone orders DO NOT qualify for free ground shipping.
Computer Care is now Shipping World Wide Via
International shipments may require duties or taxes be paid to UPS on delivery. See your countries import regulations for
Computer Care will not ship any item to any country or person
internationally that is listed on the US State Dept. banned lists, these lists
can be found here:
Denied Persons List or Foreign Assets
International shipments will only be
processed by Credit Card order (Visa, Master Card, American Express, Discover)
No other form of payment can or will be accepted for International
Computer Care only lists Item values in U.S. Dollars!
Unfounded and Fraudulent Credit Card Charge back Attempts,
Due to the increase in attempted fraud by contacting credit card companies and attempting charge back of fees for merchandise delivered.
Computer Care will assess a $30.00 U.S.D. Fee to any and all customers who attempts a charge back and Computer Care successfully defends said attempt.
Please print out a copy of your receipt, keep it for your records.
If you have any questions concerning a charge to your credit card by Computer Care, contact us by phone and we will provide you with documentation of the charges.
In the event of a return for replacement due to defective merchandise
Computer Care or the manufacturer will repair or replace the defective item under the manufacturers warranty, no refunds will be issued for defective items, any and all charges related to returns shipping are solely the responsibility of the customer and will not be reimbursed by Computer Care.
See Terms and Conditions of Sales and Warranty for complete details
Please Log in to your account, navigate to:
ORDER HISTORY, then select the item you wish to return and fill in the necessary
information. You will automatically be issued and RMA Number. We will be in
contact with you to provide return instructions if your RMA is approved.
No Item Can Be Returned For Any Reason without an Approved RMA.
No returns will be accepted
without an approved RMA!
Sale Items, End of Model Clearance and Items marked as Close Out are not Returnable.
Computer Care does NOT offer a money back guarantee. We do NOT accept returns for those items that you change your mind after receipt. Returns are for repair or replacement only, and entirely at the sole discretion of Computer Care. Credits, refunds and exchanges for dissimilar items are not allowed. Specific compatibility of any part with any model is not the responsibility of Computer Care and will not be considered reason for return or refund.
Orders are not subject to cancellation by the customer once placed.
If applicable: Any return of non-defective parts subject to 30% restocking fee plus any applicable shipping charges.
Only available under special circumstances, and conditions of Return for reasons other than defect must be obtained from Computer Care in writing prior to the Sale.
Exception to all policies governing the return, replacement or repair of video cards.
Under no circumstances will Computer Care accept the return of video cards.
Due to the varying terms and conditions of the different manufacturers, video cards must be returned to the respective manufacturer for repair or replacement under their specific terms. Computer Care cannot and does not service the warranty of video cards.
Ink, Toner, Ribbon & Cartridge Return or Exchange Policy:
Before get an RMA# for Printer Supplies
Try these click here for trouble shooting tips.
If the trouble shooting tips did not solve your problem:
An RMA # is required for all
returns. This helps us in keeping track of returns. Please follow the
instructions above, an RMA# will be issued to you. Please make sure you have
tried all the troubleshooting tips above before requesting an RMA. If you are in
a hurry for your exchange, please re-order the new item via our web site, and
return the item you would like to receive credit for. If returning for a refund after purchasing a replacement
you can expect a refund in the same form of payment within 5-15 business days of
our acceptance of your return.
Package the cartridges carefully
in the original packaging and include a copy of your invoice, with the RMA #
given by support. Wrap any opened cartridges in an airtight bag to prevent ink
from leaking out and staining other items in the box.
Please note that
all cartridges are weighed for usage; all cartridges sent back to us that have
more than 25% usage will be pro-rated accordingly.
The undersigned guarantees payment to Computer Care. and
understands and consents to be held personally liable for all monies due to
Computer Care. should their company fail or refuse to pay any monies due under
the terms and conditions of sale set forth and acknowledged. Past due accounts
are subject to a 3% per month interest of the outstanding balance. All returns
must have an authorized RMA#, and return freight is F.O.B. origin. Returns are
subject to a 30% restocking fee, (excludes defective) plus any and all shipping
charges incurred by Computer Care. Acceptance and delivery of all purchase
orders is expressly conditioned upon the satisfaction of all past due accounts
with Computer Care. and subject to management\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s approval. It is agreed that the
guarantor and company shall be responsible for all collection costs, including
attorney fees, should it be necessary for Computer Care to commence legal action
to collect monies owed by the undersigned guarantor. The undersigned agrees to
these terms and conditions. The information and statements in this application
are true and complete and are made for the purpose of inducing you to establish
a line of credit.
By using this site and or placing an order, you agree
to abide by & be bound by all of the conditions set forth in all of the
above and in Terms & Conditions of Sale.
Should Computer Care deviate
from the posted policy above to offer a customer more than the policy states
they are entitled to. This action can not be interpreted as a deviation from the
policy. This action is a one time incentive to promote future
*Computer Care reserves the right to refuse service to
anyone at anytime for any reason.